Shipping policy

Shipping Policy

Effective date: 13 July 2026

At Jump Rebounding, we aim to get your order to you as quickly and safely as possible. The following Shipping Policy applies to all orders placed through our website.

1. Order Processing

  • Orders are typically processed within 1–3 business days after payment has been confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During product launches, promotions or peak periods, processing times may be slightly longer.

2. Shipping Areas

We currently ship throughout South Africa.

If you require delivery outside South Africa, please contact us at admin@jumprebounding.co.za before placing your order.

3. Delivery Times

Estimated delivery times are:

  • Major metropolitan areas: 2–5 business days
  • Regional and outlying areas: 3–7 business days

Delivery times are estimates only and may vary depending on your location, courier delays, weather conditions or circumstances beyond our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on the delivery location and order size.

From time to time, Jump Rebounding may offer free shipping promotions, which will be communicated on our website.

5. Delivery

Orders will be delivered to the shipping address provided during checkout.

Please ensure that:

  • The delivery address is accurate and complete.
  • Someone is available to receive the delivery during normal business hours.
  • Any special delivery instructions are included when placing your order.

Additional courier charges resulting from incorrect addresses or failed delivery attempts may be payable by the customer.

6. Delivery Inspection

Please inspect your order as soon as reasonably possible after delivery.

If your order:

  • arrives damaged,
  • is incomplete,
  • contains the incorrect product, or
  • appears unsafe,

please contact us as soon as possible at admin@jumprebounding.co.za.

Where possible, include photographs of the packaging and product to help us investigate the issue.

7. Risk and Ownership

Risk in the product passes to the customer upon delivery.

Ownership of the goods remains with Jump Rebounding until full payment has been received.

8. Delivery Delays

While we work with reputable courier partners, delivery delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • severe weather,
  • strikes,
  • public holidays,
  • high shipping volumes,
  • courier network disruptions.

Jump Rebounding will make reasonable efforts to keep customers informed of significant delays.

9. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation and, where available, a tracking number so you can monitor your delivery.

10. Contact Us

If you have any questions regarding shipping or your order, please contact:

Jump Rebounding
Email: admin@jumprebounding.co.za
Website: www.jumprebounding.co.za